1. Introduction

Door To Door LB ("we", "us", "our") values your privacy. This policy explains how we collect, use, and protect your information when you use our website and app.

2. Information We Collect

• Personal Data: name, email, phone, address (for delivery)

• Transactional Data: pickup/drop-off locations, order details, payment info

• Device & Usage Data: IP address, browser/app, device type, location (if you allow it)

• Cookies and Analytics: for performance and user experience

3. How We Use Your Information

• To process orders & deliveries

• To communicate: confirmation, support, marketing (only if opted‑in)

• To improve user experience via analytics

• To comply with legal requirements

4. Sharing & Disclosure

• Shared only with trusted third parties:

  • Delivery partners (to fulfill your order)

  • Payment gateways (for processing)

  • Law enforcement/government if required by law

• We do not sell, trade or rent your personal data

5. Data Retention

• Personal data is stored only for as long as necessary—for order history or legal compliance

• Usage and analytics data retained per industry standards (~1–2 years)

6. Security Measures

• Industry-standard encryption in transit (HTTPS) and at rest

• Access-limited environment

• Regular security audits and updates

7. Your Rights

• Access, correct, delete your data

• Opt out of marketing communications

• Withdraw consent, lodge complaints, especially under Lebanese data law

8. Children’s Privacy

• We do not knowingly collect data from children under 13; please contact us if you believe we have

9. Cookie Policy

• Our site/app uses cookies for analytics and improved experience

• You can manage cookie preferences via your browser

10. Policy Updates

• We’ll notify you of major changes via email or app notification with an updated “Last updated” date

11. Contact Us

For privacy questions or data requests, reach us at:
Email: info@doortodoorlb.com
Phone: +961 70 793422